Senior Customer Service Representative (CSR)

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October 30, 2016

Jobs

Senior Customer Service Representative (CSR) Job Description

Customer Service Representatives (CSR) Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. First point of customer contact for general inquiries like pricing, products, scheduling etc. Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Senior Customer Service Representative (CSR) Salary Statistics as of 2015

Average annual salary for a Senior Customer Service Representative (CSR) is $37032 based on statistics in the U.S. as of 2015. The highest salary recorded was $52523. The lowest salary reported was $26308. These figures will vary on a state to state basis as these are averages across all 50 states.

Median hourly wage for a Senior Customer Service Representative (CSR) is $18.41 based on statistics in the U.S. as of 2015. The highest hourly rate recorded was $26.12. The lowest hourly rate recorded was $13.08. These figures will vary on a state to state basis as these are averages across all 50 states.

Bonuses for a Senior Customer Service Representative (CSR) are based on the years of experience using statistics from the U.S. as of 2015. The average bonus recorded was $600 from people with 15+ years of experience. The average bonus recorded was $0 from people with under 1 year of experience.

These are the highest paying states for a Senior Customer Service Representative (CSR). These numbers are based off the median annual salary as of 2015.
California – $34,895 – $65,445
Florida – $29,063 – $49,810
Illinois – $33,250 – $62,401
Massachusetts – $35,445 – $61,277
New Jersey – $31,996 – $57,906
Pennsylvania – $28,978 – $57,184
Texas – $28,320 – $59,665

These are the highest paying cities for a Senior Customer Service Representative (CSR). These numbers are based off the median annual salary as of 2015.
Chicago, Illinois –
Houston, Texas –
New York, New York –
Atlanta, Georgia –
San Antonio, Texas –
Dallas, Texas –
Tampa, Florida –

This chart outlines the average annual salary of a Senior Customer Service Representative (CSR) from the past 5 years. In 2015 the average annual salary was $37032 while in 2007 it was just $34342.83

Job Outlook

Gender Statistics

Related Jobs

21%

79%

Based on our stats gathered across the U.S. 21% of Senior Customer Service Representative (CSR)s were males while 79% were females. These numbers are based on averages across all states combined. Some individual states may have a much different ratio however.

Past Jobs

Customer Service Representative (CSR)
$19,500 – $41,551
Bank Teller
$17,482 – $28,057
Account Manager
$30,853 – $81,340

Future Jobs

Customer Service Supervisor
$21,793 – $55,776
Administrative Assistant
$21,309 – $43,531
Customer Service Manager
$25,867 – $73,268


Senior Customer Service Representative (CSR) Jobs

 

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