Customer Service Specialist

October 30, 2016

Customer Service Specialist Job Description

Customer Service Assistants Responds to telephone, mail and face-to-face inquires about the company’s products or services following standard scripts and procedures. Documents details of telephone conversation and actions taken . Completes transactions, records of complaints and actions taken, comments using internal PC systems.

Customer Service Specialist Salary Statistics as of 2015

Average annual salary for a Customer Service Specialist is $32630 based on statistics in the U.S. as of 2015. The highest salary recorded was $48400. The lowest salary reported was $21059. These figures will vary on a state to state basis as these are averages across all 50 states.

Median hourly wage for a Customer Service Specialist is $16.23 based on statistics in the U.S. as of 2015. The highest hourly rate recorded was $24.07. The lowest hourly rate recorded was $10.47. These figures will vary on a state to state basis as these are averages across all 50 states.

Bonuses for a Customer Service Specialist are based on the years of experience using statistics from the U.S. as of 2015. The average bonus recorded was $400 from people with 15+ years of experience. The average bonus recorded was $5 from people with under 1 year of experience.

These are the highest paying states for a Customer Service Specialist. These numbers are based off the median annual salary as of 2015.
California – $26,356 – $54,006
Florida – $25,973 – $49,194
Illinois – $29,300 – $61,762
New York – $30,968 – $54,748
Ohio – $27,717 – $53,250
Pennsylvania – $26,906 – $47,643
Texas – $26,433 – $54,647

These are the highest paying cities for a Customer Service Specialist. These numbers are based off the median annual salary as of 2015.
New York, New York –
Atlanta, Georgia –
Seattle, Washington –
Houston, Texas –
Charlotte, North Carolina –
Chicago, Illinois –
Philadelphia, Pennsylvania –

This chart outlines the average annual salary of a Customer Service Specialist from the past 5 years. In 2015 the average annual salary was $32630 while in 2007 it was just $30260.5

Job Outlook

Gender Statistics

Related Jobs

29%

71%

Based on our stats gathered across the U.S. 29% of Customer Service Specialists were males while 71% were females. These numbers are based on averages across all states combined. Some individual states may have a much different ratio however.

Past Jobs

Customer Service Representative (CSR)
$19,502 – $41,549
Administrative Assistant
$21,310 – $43,537
Senior Customer Service Representative (CSR)
$25,350 – $52,221

Future Jobs

Administrative Assistant
$21,310 – $43,537
Customer Service Supervisor
$21,797 – $55,767
Customer Service Manager
$25,876 – $73,260