Customer Service Associate

October 30, 2016

Customer Service Associate Job Description

First-Line Supervisors, Customer Service Supervise and coordinate activities of workers involved in providing customer service. Customer Service Representatives Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Customer Service Associate Salary Statistics as of 2015

Average annual salary for a Customer Service Associate is $23476 based on statistics in the U.S. as of 2015. The highest salary recorded was $37391. The lowest salary reported was $16862. These figures will vary on a state to state basis as these are averages across all 50 states.

Median hourly wage for a Customer Service Associate is $11.67 based on statistics in the U.S. as of 2015. The highest hourly rate recorded was $18.59. The lowest hourly rate recorded was $8.38. These figures will vary on a state to state basis as these are averages across all 50 states.

Bonuses for a Customer Service Associate are based on the years of experience using statistics from the U.S. as of 2015. The average bonus recorded was $0 from people with 15+ years of experience. The average bonus recorded was $0 from people with under 1 year of experience.

These are the highest paying states for a Customer Service Associate. These numbers are based off the median annual salary as of 2015.
California – $30,201 – $79,463
Massachusetts – $22,148 – $49,665
New York – $35,460 – $53,750
North Carolina – $16,400 – $34,512
Pennsylvania – $20,472 – $40,357
Texas – $24,980 – $57,909
Virginia – $30,152 – $48,753

These are the highest paying cities for a Customer Service Associate. These numbers are based off the median annual salary as of 2015.
New York, New York –
Boston, Massachusetts –
Houston, Texas –
Scranton, Pennsylvania –
Washington, District of Columbia –
Seattle, Washington –
Charlotte, North Carolina –

This chart outlines the average annual salary of a Customer Service Associate from the past 5 years. In 2015 the average annual salary was $23476 while in 2007 it was just $21771.23

Job Outlook

Gender Statistics

Related Jobs

39%

61%

Based on our stats gathered across the U.S. 39% of Customer Service Associates were males while 61% were females. These numbers are based on averages across all states combined. Some individual states may have a much different ratio however.

Past Jobs

Customer Service Representative (CSR)
$19,509 – $41,555
Cashier
$14,182 – $23,306
Customer Service Sales Associate
$16,014 – $42,256

Future Jobs

Customer Service Manager
$25,893 – $73,208
Department Manager, Retail Store
$21,437 – $50,822
Senior Customer Service Representative (CSR)
$25,361 – $52,230