Customer Relations Manager (CRM)

October 30, 2016

Customer Relations Manager (CRM) Job Description

Customer Service Managers Manages the customer service operations, which deals directly with customers and is the first point of contact. Develops, tracks and reports key performance measurements for the unit. Develops and implements process and procedures to improve operational efficiency. Oversees cross functional work relations that is targeted to resolve issues raised by customers. Customer Service Representatives Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Customer Relations Manager (CRM) Salary Statistics as of 2015

Average annual salary for a Customer Relations Manager (CRM) is $41642 based on statistics in the U.S. as of 2015. The highest salary recorded was $74261. The lowest salary reported was $26419. These figures will vary on a state to state basis as these are averages across all 50 states.

Median hourly wage for a Customer Relations Manager (CRM) is $20.71 based on statistics in the U.S. as of 2015. The highest hourly rate recorded was $36.93. The lowest hourly rate recorded was $13.14. These figures will vary on a state to state basis as these are averages across all 50 states.

Bonuses for a Customer Relations Manager (CRM) are based on the years of experience using statistics from the U.S. as of 2015. The average bonus recorded was $0 from people with 15+ years of experience. The average bonus recorded was $1944 from people with under 1 year of experience.

These are the highest paying states for a Customer Relations Manager (CRM). These numbers are based off the median annual salary as of 2015.
California – $30,304 – $90,429
Illinois – $23,598 – $89,756
Minnesota – $40,695 – $60,923
New York – $31,785 – $100,671
North Carolina – $33,960 – $63,871
Pennsylvania – $40,042 – $58,958
Texas – $30,196 – $83,838

These are the highest paying cities for a Customer Relations Manager (CRM). These numbers are based off the median annual salary as of 2015.
Chicago, Illinois –
New York, New York –
Charlotte, North Carolina –
Dallas, Texas –
Denver, Colorado –
Miami, Florida –
Austin, Texas –

This chart outlines the average annual salary of a Customer Relations Manager (CRM) from the past 5 years. In 2015 the average annual salary was $41642 while in 2007 it was just $38618.06

Job Outlook

Gender Statistics

Related Jobs

30%

70%

Based on our stats gathered across the U.S. 30% of Customer Relations Manager (CRM)s were males while 70% were females. These numbers are based on averages across all states combined. Some individual states may have a much different ratio however.

Past Jobs

Customer Service Representative (CSR)
$19,502 – $41,557
Customer Service Manager
$25,863 – $73,166
Customer Service Supervisor
$21,773 – $55,748

Future Jobs

Project Manager, (Unspecified Type / General)
$35,980 – $100,741
Director, Customer Service
$44,869 – $138,127