Customer Service Scheduling Supervisor, Call Center
Customer Service Scheduling Supervisor, Call Center Job Description Customer Service Scheduling Supervisors, Call Center Supervises the planning and analyzing of level of support needed within the call center/customer services operations to ensure appropriate level of staffing. Oversees the timely delivery of reports related to staffing issues within the operations. Responsible […]
Customer Service Traffic and Scheduling Analyst, Call Center
Customer Service Traffic and Scheduling Analyst, Call Center Job Description Customer Service Traffic and Scheduling Analysts, Call Center Collates and analyses data relating to volume of inbound calls, scheduling and staffing of the call center/customer support operations. Formulate recommendations for achieving productivity goals according to the findings and present them […]
Customer Service Traffic and Scheduling Assistant, Call Center
Customer Service Traffic and Scheduling Assistant, Call Center Job Description Customer Service Traffic and Scheduling Assistants, Call Center Provide assistance to the day-to-day operations of the call center. Assists in the processing and generating of reports with regards to call volume, scheduling, staffing and workload. Assists in administrative support of […]
Customer Service Traffic and Scheduling Manager, Call Center
Customer Service Traffic and Scheduling Manager, Call Center Job Description Customer Service Traffic and Scheduling Managers, Call Center Manages day to day activities related to traffic and scheduling within the call center/cutomer services operation. Develops and establishes standards and operational procedures for the department. Work with other peers within the […]
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