Customer Support Analyst

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October 30, 2016

Jobs

Customer Support Analyst Job Description

Computer Support Specialists Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Customer Support Analyst Salary Statistics as of 2015

Average annual salary for a Customer Support Analyst is $42936 based on statistics in the U.S. as of 2015. The highest salary recorded was $63526. The lowest salary reported was $30338. These figures will vary on a state to state basis as these are averages across all 50 states.

Median hourly wage for a Customer Support Analyst is $21.35 based on statistics in the U.S. as of 2015. The highest hourly rate recorded was $31.59. The lowest hourly rate recorded was $15.09. These figures will vary on a state to state basis as these are averages across all 50 states.

Bonuses for a Customer Support Analyst are based on the years of experience using statistics from the U.S. as of 2015. The average bonus recorded was $3000 from people with 15+ years of experience. The average bonus recorded was $1000 from people with under 1 year of experience.

These are the highest paying states for a Customer Support Analyst. These numbers are based off the median annual salary as of 2015.
California – n/a
Georgia – $29,479 – $50,335
Maryland – n/a
North Carolina – n/a
Ohio – $33,800 – $48,980
Pennsylvania – n/a
Texas – $52,381 – $75,000

These are the highest paying cities for a Customer Support Analyst. These numbers are based off the median annual salary as of 2015.
Houston, Texas –
Atlanta, Georgia –
Charleston, South Carolina –
Cincinnati, Ohio –
Philadelphia, Pennsylvania –
New York, New York –
Columbia, Maryland –

This chart outlines the average annual salary of a Customer Support Analyst from the past 5 years. In 2015 the average annual salary was $42936 while in 2007 it was just $39818.1

Job Outlook

Gender Statistics

Related Jobs

55%

45%

Based on our stats gathered across the U.S. 55% of Customer Support Analysts were males while 45% were females. These numbers are based on averages across all states combined. Some individual states may have a much different ratio however.

Past Jobs

Customer Service Representative (CSR)
$19,513 – $41,582

Future Jobs


Customer Support Analyst Jobs

 

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