Customer Service Representative (CSR)

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October 30, 2016

Jobs

Customer Service Representative (CSR) Job Description

Customer Service Representatives (CSR) Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. First point of customer contact for general inquiries like pricing, products, scheduling etc. Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty. Insurance Underwriters Review individual applications for insurance to evaluate degree of risk involved and determine acceptance of applications.

Customer Service Representative (CSR) Salary Statistics as of 2015

Average annual salary for a Customer Service Representative (CSR) is $29182 based on statistics in the U.S. as of 2015. The highest salary recorded was $42388. The lowest salary reported was $19859. These figures will vary on a state to state basis as these are averages across all 50 states.

Median hourly wage for a Customer Service Representative (CSR) is $14.51 based on statistics in the U.S. as of 2015. The highest hourly rate recorded was $21.08. The lowest hourly rate recorded was $9.88. These figures will vary on a state to state basis as these are averages across all 50 states.

Bonuses for a Customer Service Representative (CSR) are based on the years of experience using statistics from the U.S. as of 2015. The average bonus recorded was $294.79 from people with 15+ years of experience. The average bonus recorded was $96.29 from people with under 1 year of experience.

These are the highest paying states for a Customer Service Representative (CSR). These numbers are based off the median annual salary as of 2015.
California – $26,969 – $51,419
Florida – $23,666 – $46,067
Illinois – $25,141 – $48,957
New York – $26,859 – $49,392
Ohio – $23,103 – $46,191
Pennsylvania – $24,219 – $46,216
Texas – $24,250 – $48,653

These are the highest paying cities for a Customer Service Representative (CSR). These numbers are based off the median annual salary as of 2015.
Houston, Texas –
New York, New York –
Atlanta, Georgia –
Chicago, Illinois –
Dallas, Texas –
Minneapolis, Minnesota –
San Francisco, California –

This chart outlines the average annual salary of a Customer Service Representative (CSR) from the past 5 years. In 2015 the average annual salary was $29182 while in 2007 it was just $27062.87

Job Outlook

Gender Statistics

Related Jobs

25%

75%

Based on our stats gathered across the U.S. 25% of Customer Service Representative (CSR)s were males while 75% were females. These numbers are based on averages across all states combined. Some individual states may have a much different ratio however.

Past Jobs

Cashier
$14,174 – $23,289
Sales Associate
$15,577 – $56,233
Waiter/Waitress
$7,551 – $34,337

Future Jobs

Administrative Assistant
$21,310 – $43,533
Senior Customer Service Representative (CSR)
$25,323 – $52,182
Customer Service Supervisor
$21,800 – $55,776


Customer Service Representative (CSR) Jobs

 

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