Customer Service Agent

October 30, 2016

Customer Service Agent Job Description

First-Line Supervisors, Customer Service Supervise and coordinate activities of workers involved in providing customer service. Customer Service Representatives Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Customer Service Agent Salary Statistics as of 2015

Average annual salary for a Customer Service Agent is $29505 based on statistics in the U.S. as of 2015. The highest salary recorded was $43690. The lowest salary reported was $19334. These figures will vary on a state to state basis as these are averages across all 50 states.

Median hourly wage for a Customer Service Agent is $14.67 based on statistics in the U.S. as of 2015. The highest hourly rate recorded was $21.73. The lowest hourly rate recorded was $9.61. These figures will vary on a state to state basis as these are averages across all 50 states.

Bonuses for a Customer Service Agent are based on the years of experience using statistics from the U.S. as of 2015. The average bonus recorded was $550 from people with 15+ years of experience. The average bonus recorded was $0 from people with under 1 year of experience.

These are the highest paying states for a Customer Service Agent. These numbers are based off the median annual salary as of 2015.
California – $30,252 – $49,342
Georgia – $24,161 – $50,684
Indiana – $26,400 – $36,712
Maryland – $28,849 – $35,294
North Carolina – $24,464 – $54,808
Texas – $25,434 – $36,849
Virginia – $32,556 – $41,680

These are the highest paying cities for a Customer Service Agent. These numbers are based off the median annual salary as of 2015.
Atlanta, Georgia –
Houston, Texas –
Phoenix, Arizona –
Baltimore, Maryland –
Dubuque, Iowa –
Greensboro, North Carolina –
New York, New York –

This chart outlines the average annual salary of a Customer Service Agent from the past 5 years. In 2015 the average annual salary was $29505 while in 2007 it was just $27362.42

Job Outlook

Gender Statistics

Related Jobs

30%

70%

Based on our stats gathered across the U.S. 30% of Customer Service Agents were males while 70% were females. These numbers are based on averages across all states combined. Some individual states may have a much different ratio however.

Past Jobs

Customer Service Representative (CSR)
$19,495 – $41,556
Senior Customer Service Representative (CSR)
$25,366 – $52,249
Office Manager
$24,348 – $56,596

Future Jobs

Customer Service Supervisor
$21,774 – $55,752
Administrative Assistant
$21,322 – $43,572
Customer Service Manager
$25,892 – $73,225