Call Center Supervisor

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October 30, 2016

Jobs

Call Center Supervisor Job Description

Call Center Supervisors Supervises the day to day activities within the call center operations. Evaluates and coordinates the workflow and activities of call center representatives to meet the volume management target. Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of of the company’s products or services.

Call Center Supervisor Salary Statistics as of 2015

Average annual salary for a Call Center Supervisor is $41136 based on statistics in the U.S. as of 2015. The highest salary recorded was $57429. The lowest salary reported was $28634. These figures will vary on a state to state basis as these are averages across all 50 states.

Median hourly wage for a Call Center Supervisor is $20.46 based on statistics in the U.S. as of 2015. The highest hourly rate recorded was $28.56. The lowest hourly rate recorded was $14.24. These figures will vary on a state to state basis as these are averages across all 50 states.

Bonuses for a Call Center Supervisor are based on the years of experience using statistics from the U.S. as of 2015. The average bonus recorded was $1000 from people with 15+ years of experience. The average bonus recorded was $1025 from people with under 1 year of experience.

These are the highest paying states for a Call Center Supervisor. These numbers are based off the median annual salary as of 2015.
Arizona – $30,263 – $56,415
California – $31,674 – $70,010
Florida – $31,676 – $56,179
Illinois – $35,409 – $69,668
New York – $30,201 – $49,922
Ohio – $31,147 – $51,953
Texas – $29,324 – $55,329

These are the highest paying cities for a Call Center Supervisor. These numbers are based off the median annual salary as of 2015.
Phoenix, Arizona –
Dallas, Texas –
Houston, Texas –
Atlanta, Georgia –
Fort Lauderdale, Florida –
Cincinnati, Ohio –
New York, New York –

This chart outlines the average annual salary of a Call Center Supervisor from the past 5 years. In 2015 the average annual salary was $41136 while in 2007 it was just $38148.8

Job Outlook

Gender Statistics

Related Jobs

47%

53%

Based on our stats gathered across the U.S. 47% of Call Center Supervisors were males while 53% were females. These numbers are based on averages across all states combined. Some individual states may have a much different ratio however.

Past Jobs

Customer Service Representative (CSR)
$19,493 – $41,537
Customer Service Supervisor
$21,779 – $55,784
Call Center Representative
$19,650 – $38,541

Future Jobs

Call Center Manager
$32,422 – $80,815
Team Supervisor, Call Center
$26,255 – $54,523
Call Center Director
$45,835 – $131,228


Call Center Supervisor Jobs

 

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