Help Desk Representative

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October 30, 2016

Jobs

Help Desk Representative Job Description

Computer Support Specialists Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Help Desk Specialists Troubleshoot all information technology issues, including software, hardware, and networking. Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Help Desk Representative Salary Statistics as of 2015

Average annual salary for a Help Desk Representative is $33096 based on statistics in the U.S. as of 2015. The highest salary recorded was $45222. The lowest salary reported was $21362. These figures will vary on a state to state basis as these are averages across all 50 states.

Median hourly wage for a Help Desk Representative is $16.46 based on statistics in the U.S. as of 2015. The highest hourly rate recorded was $22.49. The lowest hourly rate recorded was $10.62. These figures will vary on a state to state basis as these are averages across all 50 states.

Bonuses for a Help Desk Representative are based on the years of experience using statistics from the U.S. as of 2015. The average bonus recorded was $0 from people with 15+ years of experience. The average bonus recorded was $100 from people with under 1 year of experience.

These are the highest paying states for a Help Desk Representative. These numbers are based of the median annual salary as of 2015.
California – n/a
Florida – n/a
Illinois – n/a
New York – n/a
Texas – n/a
Virginia – $33,433 – $57,000
Washington – n/a

These are the highest paying cities for a Help Desk Representative. These numbers are based of the median annual salary as of 2015.
Dallas, Texas –
Fairfax, Virginia –
Minneapolis, Minnesota –
Peoria, Illinois –
San Francisco, California –
Nashville, Tennessee –
Arlington, Virginia –

This chart outlines the average annual salary of a Help Desk Representative from the past 5 years. In 2015 the average annual salary was $33096 while in 2007 it was just $30692.66

Job Outlook

Gender Statistics

Related Jobs

69%

31%

Based on our stats gathered across the U.S. 69% of Help Desk Representatives were males while 31% were females. These numbers are based on averages across all states combined. Some individual states may have a much different ratio however.

Past Jobs

Customer Service Representative (CSR)
$19,513 – $41,585

Future Jobs

Help Desk Technician
$24,756 – $50,465
Help Desk Specialist
$27,610 – $54,153
Computer Help Desk Representative
$22,231 – $48,134


Help Desk Representative Jobs

 

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