Call Center Analyst

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October 30, 2016

Jobs

Call Center Analyst Job Description

Call Center Analysts Tracks, analyse call flow, patterns, service levels and abandon rates. Report on findings and recommends solution to management to ensure productivity standards are met.

Call Center Analyst Salary Statistics as of 2015

Average annual salary for a Call Center Analyst is $37523 based on statistics in the U.S. as of 2015. The highest salary recorded was $64267. The lowest salary reported was $24128. These figures will vary on a state to state basis as these are averages across all 50 states.

Median hourly wage for a Call Center Analyst is $16.69 based on statistics in the U.S. as of 2015. The highest hourly rate recorded was $22.27. The lowest hourly rate recorded was $11.11. These figures will vary on a state to state basis as these are averages across all 50 states.

Bonuses for a Call Center Analyst are based on the years of experience using statistics from the U.S. as of 2015. The average bonus recorded was $0 from people with 15+ years of experience. The average bonus recorded was $2000 from people with under 1 year of experience.

These are the highest paying states for a Call Center Analyst. These numbers are based off the median annual salary as of 2015.
Arizona – n/a
California – n/a
Massachusetts – n/a
Pennsylvania – n/a
Texas – n/a

These are the highest paying cities for a Call Center Analyst. These numbers are based off the median annual salary as of 2015.
Tucson, Arizona –

This chart outlines the average annual salary of a Call Center Analyst from the past 5 years. In 2015 the average annual salary was $37523 while in 2007 it was just $34798.17

Job Outlook

Gender Statistics

Related Jobs

54%

46%

Based on our stats gathered across the U.S. 54% of Call Center Analysts were males while 46% were females. These numbers are based on averages across all states combined. Some individual states may have a much different ratio however.

Past Jobs

Customer Service Representative (CSR)
$19,510 – $41,576
Call Center Representative
$19,637 – $38,511

Future Jobs


Call Center Analyst Jobs

 

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