Customer Service Manager Job Description
Customer Service Managers Manages the customer service operations, which deals directly with customers and is the first point of contact. Develops, tracks and reports key performance measurements for the unit. Develops and implements process and procedures to improve operational efficiency. Oversees cross functional work relations that is targeted to resolve issues raised by customers.
Customer Service Manager Salary Statistics as of 2015
Average annual salary for a Customer Service Manager is $46420 based on statistics in the U.S. as of 2015. The highest salary recorded was $73303. The lowest salary reported was $26091. These figures will vary on a state to state basis as these are averages across all 50 states.
Median hourly wage for a Customer Service Manager is $10.48 based on statistics in the U.S. as of 2015. The highest hourly rate recorded was $12.91. The lowest hourly rate recorded was $8.05. These figures will vary on a state to state basis as these are averages across all 50 states.
Bonuses for a Customer Service Manager are based on the years of experience using statistics from the U.S. as of 2015. The average bonus recorded was $2382 from people with 15+ years of experience. The average bonus recorded was $250 from people with under 1 year of experience.
These are the highest paying states for a Customer Service Manager. These numbers are based off the median annual salary as of 2015.
California – $37,122 – $78,398
Florida – $29,818 – $71,388
Illinois – $34,250 – $78,546
New York – $36,584 – $77,741
Ohio – $35,080 – $66,256
Pennsylvania – $32,708 – $74,295
Texas – $30,504 – $70,732
These are the highest paying cities for a Customer Service Manager. These numbers are based off the median annual salary as of 2015.
Chicago, Illinois –
Houston, Texas –
New York, New York –
Dallas, Texas –
Los Angeles, California –
Seattle, Washington –
Atlanta, Georgia –
This chart outlines the average annual salary of a Customer Service Manager from the past 5 years. In 2015 the average annual salary was $46420 while in 2007 it was just $43049.1
