Call Center Representative

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October 30, 2016

Jobs

Call Center Representative Job Description

Call Center Representatives Responds to telephone inquires about the company’s products or services following standard scripts and procedures. Investigates customers complaints and resolve the problems. Documents details of telephone conversation and actions taken . Completes transactions, records of complaints and actions taken, comments using internal PC systems.

Call Center Representative Salary Statistics as of 2015

Average annual salary for a Call Center Representative is $27260 based on statistics in the U.S. as of 2015. The highest salary recorded was $38841. The lowest salary reported was $19832. These figures will vary on a state to state basis as these are averages across all 50 states.

Median hourly wage for a Call Center Representative is $13.56 based on statistics in the U.S. as of 2015. The highest hourly rate recorded was $19.31. The lowest hourly rate recorded was $9.86. These figures will vary on a state to state basis as these are averages across all 50 states.

Bonuses for a Call Center Representative are based on the years of experience using statistics from the U.S. as of 2015. The average bonus recorded was $976 from people with 15+ years of experience. The average bonus recorded was $0 from people with under 1 year of experience.

These are the highest paying states for a Call Center Representative. These numbers are based off the median annual salary as of 2015.
California – $27,148 – $48,196
Florida – $23,011 – $46,327
New York – $28,250 – $44,981
North Carolina – $20,426 – $39,149
Ohio – $27,478 – $38,787
Texas – $25,859 – $45,000
Virginia – $28,000 – $38,365

These are the highest paying cities for a Call Center Representative. These numbers are based off the median annual salary as of 2015.
Columbus, Ohio –
Phoenix, Arizona –
Denver, Colorado –
Jacksonville, Florida –
New York, New York –
Atlanta, Georgia –
Los Angeles, California –

This chart outlines the average annual salary of a Call Center Representative from the past 5 years. In 2015 the average annual salary was $27260 while in 2007 it was just $25280.45

Job Outlook

Gender Statistics

Related Jobs

28%

72%

Based on our stats gathered across the U.S. 28% of Call Center Representatives were males while 72% were females. These numbers are based on averages across all states combined. Some individual states may have a much different ratio however.

Past Jobs

Customer Service Representative (CSR)
$19,507 – $41,546
Cashier
$14,176 – $23,299
Administrative Assistant
$21,315 – $43,569

Future Jobs

Call Center Supervisor
$28,377 – $56,471
Call Center Manager
$32,449 – $81,065
Team Supervisor, Call Center
$26,254 – $54,607


Call Center Representative Jobs

 

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