Call Center Manager
Call Center Manager Job Description Call Center Managers Manages day to day activities within the call center operation. Develops, implements, and audits policies and procedures related to the flow of information and systems used within the operation. Responsible for departmental budget. Establish standards of performance for the operation and manages […]
Customer Service Training Supervisor, Call Center
Customer Service Training Supervisor, Call Center Job Description Customer Service Training Supervisors, Call Center Supervises all training programs which are targetted at increasing the efficiency of staffs within the call center/customer services operations. Tracks progress of employees proformance and reports effectiveness of training programs through reports. Analyses programs effectiveness and […]
Call Center Representative
Call Center Representative Job Description Call Center Representatives Responds to telephone inquires about the company’s products or services following standard scripts and procedures. Investigates customers complaints and resolve the problems. Documents details of telephone conversation and actions taken . Completes transactions, records of complaints and actions taken, comments using internal […]
Operations Analyst, Call Center
Operations Analyst, Call Center Job Description Operations Analyst, Call Center Salary Statistics as of 2015 Salary Hourly Bonuses States Cities Salary History Average annual salary for a Operations Analyst, Call Center is $43289 based on statistics in the U.S. as of 2015. The highest salary recorded was $63138. The lowest […]
Call Center Supervisor
Call Center Supervisor Job Description Call Center Supervisors Supervises the day to day activities within the call center operations. Evaluates and coordinates the workflow and activities of call center representatives to meet the volume management target. Support call center representatives on incoming calls with difficult customers or calls that requires […]
Call Center Team Lead
Call Center Team Lead Job Description Call Center Team Lead Salary Statistics as of 2015 Salary Hourly Bonuses States Cities Salary History Average annual salary for a Call Center Team Lead is $38009 based on statistics in the U.S. as of 2015. The highest salary recorded was $60104. The lowest […]
Customer Service Administration Assistant, Call Center
Customer Service Administration Assistant, Call Center Job Description Customer Service Administration Assistants, Call Center Provides administrative support to the call center/customer service operation. Day-to-day duties include photocopying/faxing, filing, compiling/tabulating data/records, sorting/distributing mail. Customer Service Administration Assistant, Call Center Salary Statistics as of 2015 Salary Hourly Bonuses States Cities Salary History […]
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