Help Desk Analyst

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October 30, 2016

Jobs

Help Desk Analyst Job Description

Computer Support Specialists Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Help Desk Specialists Troubleshoot all information technology issues, including software, hardware, and networking. Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Help Desk Analyst Salary Statistics as of 2015

Average annual salary for a Help Desk Analyst is $40178 based on statistics in the U.S. as of 2015. The highest salary recorded was $56146. The lowest salary reported was $29114. These figures will vary on a state to state basis as these are averages across all 50 states.

Median hourly wage for a Help Desk Analyst is $14.48 based on statistics in the U.S. as of 2015. The highest hourly rate recorded was $16.48. The lowest hourly rate recorded was $12.48. These figures will vary on a state to state basis as these are averages across all 50 states.

Bonuses for a Help Desk Analyst are based on the years of experience using statistics from the U.S. as of 2015. The average bonus recorded was $1000 from people with 15+ years of experience. The average bonus recorded was $0 from people with under 1 year of experience.

These are the highest paying states for a Help Desk Analyst. These numbers are based of the median annual salary as of 2015.
California – $39,241 – $79,463
Illinois – $31,624 – $55,500
New York – $31,094 – $71,713
Ohio – $30,021 – $47,789
Pennsylvania – $31,446 – $70,000
Texas – $33,937 – $63,500
Virginia – $27,500 – $58,983

These are the highest paying cities for a Help Desk Analyst. These numbers are based of the median annual salary as of 2015.
New York, New York –
Houston, Texas –
Washington, District of Columbia –
Philadelphia, Pennsylvania –
Seattle, Washington –
Chicago, Illinois –
Dallas, Texas –

This chart outlines the average annual salary of a Help Desk Analyst from the past 5 years. In 2015 the average annual salary was $40178 while in 2007 it was just $37260.38

Job Outlook

Gender Statistics

Related Jobs

76%

24%

Based on our stats gathered across the U.S. 76% of Help Desk Analysts were males while 24% were females. These numbers are based on averages across all states combined. Some individual states may have a much different ratio however.

Past Jobs

Help Desk Analyst (Computer)
$27,412 – $53,813
Help Desk Technician
$24,736 – $50,438
Customer Service Representative (CSR)
$19,508 – $41,578

Future Jobs

Help Desk Analyst (Computer)
$27,412 – $53,813
Help Desk Manager, IT
$37,489 – $92,482
Help Desk Specialist
$27,546 – $54,089


Help Desk Analyst Jobs

 

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