Call Center Manager

October 30, 2016

Call Center Manager Job Description

Call Center Managers Manages day to day activities within the call center operation. Develops, implements, and audits policies and procedures related to the flow of information and systems used within the operation. Responsible for departmental budget. Establish standards of performance for the operation and manages the staff to achieve performance standards.

Call Center Manager Salary Statistics as of 2015

Average annual salary for a Call Center Manager is $53069 based on statistics in the U.S. as of 2015. The highest salary recorded was $81649. The lowest salary reported was $34127. These figures will vary on a state to state basis as these are averages across all 50 states.

Median hourly wage for a Call Center Manager is $15.355 based on statistics in the U.S. as of 2015. The highest hourly rate recorded was $20.53. The lowest hourly rate recorded was $10.18. These figures will vary on a state to state basis as these are averages across all 50 states.

Bonuses for a Call Center Manager are based on the years of experience using statistics from the U.S. as of 2015. The average bonus recorded was $3931 from people with 15+ years of experience. The average bonus recorded was $3000 from people with under 1 year of experience.

These are the highest paying states for a Call Center Manager. These numbers are based off the median annual salary as of 2015.
California – $40,226 – $86,960
Florida – $37,755 – $74,877
Georgia – $29,872 – $83,850
Illinois – $36,752 – $76,596
New Jersey – $34,374 – $97,500
Ohio – $29,506 – $74,887
Texas – $35,037 – $75,854

These are the highest paying cities for a Call Center Manager. These numbers are based off the median annual salary as of 2015.
Atlanta, Georgia –
Dallas, Texas –
Chicago, Illinois –
Phoenix, Arizona –
Tampa, Florida –
Houston, Texas –
San Antonio, Texas –

This chart outlines the average annual salary of a Call Center Manager from the past 5 years. In 2015 the average annual salary was $53069 while in 2007 it was just $49215.26

Job Outlook

Gender Statistics

Related Jobs

45%

55%

Based on our stats gathered across the U.S. 45% of Call Center Managers were males while 55% were females. These numbers are based on averages across all states combined. Some individual states may have a much different ratio however.

Past Jobs

Customer Service Supervisor
$21,742 – $55,744
Customer Service Representative (CSR)
$19,499 – $41,547
Call Center Supervisor
$28,451 – $56,646

Future Jobs

Call Center Director
$45,661 – $131,081
Customer Service Administration Manager, Call Center
$30,420 – $76,691
Director, Customer Service
$44,791 – $138,178